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Privacy Policy

Information Collection and Use

St. Augustine Lighthouse & Maritime Museum is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. We allow third-party companies to collect non-personally identifiable information when customers visit our site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you.

Registration

In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important services such as automated order status updates via e-mail.

Order

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number and expiration date. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

Cookies

We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, we will be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.

�         This privacy statement covers the use of cookies only and does not cover the use of cookies by any advertisers.

Log Files

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

Sharing

We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

We reserve the right to disclose your personally identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Children

If you are under the age of 18, you may only use the site in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. We are committed to protecting the welfare and privacy of children.

Links

This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Online security

When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected using SSL encryption software.

Correction/Updating/Reviewing Personal Information

Customers may change or review their stored account information such as street address or e-mail address through our website. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact us for assistance.

Conditions of use

Bricks: Please allow 12-16 weeks for final installation. Your installation confirmation email will be sent upon completion with a picture of your brick and a site map describing your bricks location.

Camps: We reserve the right to combine or cancel classes that have not met the minimum enrollment. Campers will be placed in an alternative class when possible. If we cancel a class, payment will be fully refunded. No refunds will be granted on or after the first day of the camp session. All registrations subject to camp availability.

Donation: Unless otherwise stated in a separate notice, no goods or services were received in return for this gift. If your donation was of non-cash nature, it is your responsibility to estimate the value of the non-cash gift when reporting it to the IRS.

Memberships: All Memberships expire one year from the date of purchase. Your Membership helps sustain our preservation activities, educational programs, archaeological research, museum exhibits and more. Becoming a member of the St. Augustine Lighthouse & Museum creates a support network of people that share the love of lighthouses, maritime history and the sea.

Tickets: For their safety, children must be 44 inches tall to climb the tower and must climb under their own power. Carrying children in the tower is prohibited. During inclement weather, the observation deck and /or tower may be closed for your safety. If the weather looks threatening, please call us at 904-829-0745 to check the tower's status.

THE RESALE OF THIS TICKET FOR MORE THAN ITS FACE VALUE WITHOUT THE WRITTEN CONSENT OF THE COMPANY/OWNER/MANAGEMENT (TOGETHER, MANAGEMENT) IS PROHIBITED BY LAW. THE TICKET HOLDER VOLUNTARILY ASSUMES ALL RISKS AND DANGER INCIDENTAL TO ANY EVENT FOR WHICH THIS TICKET IS ISSUED AND WAIVES ALL CLAIMS AGAINST THE MANAGEMENT, ITS AGENTS, AFFILIATES AND/OR LICENSORS. NO ALCOHOL, DRUGS, WEAPONS, FOOD, OR GLASS CONTAINERS ALLOWED. ADMISSION IS SUBJECT TO COMPLIANCE WITH ALL LAWS AND FACILITY RULES AND THE TICKET HOLDER CONSENTS TO REASONABLE EXAMINATIONS AND SEARCHES TO ENSURE COMPLIANCE. MANAGEMENT RESERVES THE RIGHT TO REFUSE ADMISSION OR TO EJECT ANY PERSON WHOSE CONDUCT IS DEEMED BY MANAGEMENT TO BE DISORDERLY OR POSE A DANGER TO THEMSELVES OR OTHERS OR WHO FAILS TO COMPLY WITH ANY LAW OR WITH THE TERMS AND CONDITIONS HEREIN. THE TICKET HOLDER FURTHER CONSENTS TO THE USE OF HIS/HER IMAGE OR LIKENESS INCIDENTAL TO ANY DISPLAY, TRANSMISSION, OR REPRODUCTION OF THE EVENT. PHOTOGRAPHS AND RECORDINGS MAY ONLY BE USED FOR PERSONAL USE (ALL COMMERCIAL USE IS PROHIBITED). IN THE EVENT OF A CANCELLATION FOR WHICH THERE IS NO RESCHEDULED DATE, A REFUND FOR THIS TICKET MAY BE ISSUED AT THE OPTION OF THE MANAGEMENT AND MAY NOT INCLUDE ADDITIONAL TICKETING FEES (I.E., TICKETING OPERATIONS FEES, SHIPPING FEES, ETC.). UNLESS OTHERWISE INDICATED, ALL EVENTS ARE CONSIDERED RAIN OR SHINE. NO REFUNDS WILL BE GIVEN DUE TO BAD OR INCLEMENT WEATHER.

Tours and Events: For their safety, children must be 44 inches tall to climb the tower and must climb under their own power. Carrying children in the tower is prohibited. During inclement weather, the observation deck and /or tower may be closed for your safety. If the weather looks threatening, please call us at 904-829-0745 to check the tower's status.

THE RESALE OF THIS TICKET FOR MORE THAN ITS FACE VALUE WITHOUT THE WRITTEN CONSENT OF THE COMPANY/OWNER/MANAGEMENT (TOGETHER, MANAGEMENT) IS PROHIBITED BY LAW. THE TICKET HOLDER VOLUNTARILY ASSUMES ALL RISKS AND DANGER INCIDENTAL TO ANY EVENT FOR WHICH THIS TICKET IS ISSUED AND WAIVES ALL CLAIMS AGAINST THE MANAGEMENT, ITS AGENTS, AFFILIATES AND/OR LICENSORS. NO ALCOHOL, DRUGS, WEAPONS, FOOD, OR GLASS CONTAINERS ALLOWED. ADMISSION IS SUBJECT TO COMPLIANCE WITH ALL LAWS AND FACILITY RULES AND THE TICKET HOLDER CONSENTS TO REASONABLE EXAMINATIONS AND SEARCHES TO ENSURE COMPLIANCE. MANAGEMENT RESERVES THE RIGHT TO REFUSE ADMISSION OR TO EJECT ANY PERSON WHOSE CONDUCT IS DEEMED BY MANAGEMENT TO BE DISORDERLY OR POSE A DANGER TO THEMSELVES OR OTHERS OR WHO FAILS TO COMPLY WITH ANY LAW OR WITH THE TERMS AND CONDITIONS HEREIN. THE TICKET HOLDER FURTHER CONSENTS TO THE USE OF HIS/HER IMAGE OR LIKENESS INCIDENTAL TO ANY DISPLAY, TRANSMISSION, OR REPRODUCTION OF THE EVENT. PHOTOGRAPHS AND RECORDINGS MAY ONLY BE USED FOR PERSONAL USE (ALL COMMERCIAL USE IS PROHIBITED). IN THE EVENT OF A CANCELLATION FOR WHICH THERE IS NO RESCHEDULED DATE, A REFUND FOR THIS TICKET MAY BE ISSUED AT THE OPTION OF THE MANAGEMENT AND MAY NOT INCLUDE ADDITIONAL TICKETING FEES (I.E., TICKETING OPERATIONS FEES, SHIPPING FEES, ETC.). UNLESS OTHERWISE INDICATED, ALL EVENTS ARE CONSIDERED RAIN OR SHINE. NO REFUNDS WILL BE GIVEN DUE TO BAD OR INCLEMENT WEATHER.

Cancelation & Refund Policy: We reserve the right cancel events that have not met the minimum enrollment, for inclement weather or circumstances beyond our control . If the Museum cancels, payment will be fully refunded.

Shipping policy

Shipping is determined by the by item size, weight and carrier.

Overall Return Guidelines

�        All returns must meet the overall guidelines in order for the individual return policy to apply.

�        Products that are received in any of the following conditions are not eligible for return and may be rejected:

�        Any product not purchased from the lighthouse.

�        Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

�        Any product that exhibits physical damage

�        Any product which appears tampered, customized, or altered in any way